Frequently Asked Questions
General
We offer a wide range of industrial products including automatic lubrication systems, fire protection systems, liquid dispensing equipment, filtration systems, hoses and fittings, industrial pumps, piping systems, and fuel management systems.
We serve clients throughout Indonesia with our main office in Jakarta and a branch in Surabaya. Our technician team is ready to provide on-site support at various locations.
You can reach our sales team via email at info@aldigensputerapersada.co.id, phone at +62 21 555 0123, or WhatsApp at +62 811 0000 0000. Our team will respond within 1 business day.
Products
Yes, all products we supply come from trusted brands and carry international certifications such as UL, FM, CE, or applicable national standards. We also provide certificate documentation upon request.
Each product has a different warranty period depending on the brand and product type. Standard warranty ranges from 12 to 24 months. Contact our team for specific warranty information per product.
Services
Yes, we provide professional installation services performed by certified technicians. Our services include system design, installation, commissioning, and operator training.
Yes, we offer customizable preventive maintenance contract packages. Contracts include regular inspections, spare parts replacement, and priority technical support.
For clients with maintenance contracts, emergency response time is 4-8 hours in the Jabodetabek and Surabaya areas. For other areas, response is provided within 24-48 hours depending on location.
Still have questions?
Our support team is ready to help provide answers for you.
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